Sure Steps Podiatry Clinic

HCPC Registered CH32742· Weymouth, Dorset

 

Privacy Notice

Last updated: May 2026

1. Who we are

Sure Steps Podiatry Clinic is a private podiatry practice operated as a sole trader by HCPC-registered podiatrist Emma Walton based in Weymouth, Dorset.

For the purposes of data protection law, Sure Steps Podiatry Clinic is the Data Controller responsible for your personal information.

Contact: contact@surestepspodiatry.info

 

2. What information we collect

We may collect and hold the following types of personal information:

 

Contact and identity information

• Full name

• Email address

• Phone number

• Address (where relevant to your care)

 

Health and clinical information

• Medical history and current medications

• Details of your foot health conditions and treatments

• Clinical notes made during or after appointments

• Consent records

 

3. How we use your information

We use your personal information for the following purposes:

• To manage appointment bookings made via our online booking system (Cliniko)

• To provide safe and appropriate podiatric care

• To maintain accurate clinical records as required by the HCPC

• To communicate appointment reminders and follow-up information

• To comply with our legal and professional obligations

 

We will never use your information for marketing purposes without your separate explicit consent.

 

4. Our legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests – to manage appointments and communicate with you about your care

• Contract – to provide the clinical services you have requested

• Legal obligation – to comply with HCPC registration requirements and clinical record-keeping obligations

• Consent – where you have given explicit consent for a specific purpose

 

Where we process special category data (health information), we do so on the basis of Article 9(2)(h) UK GDPR – for the provision of health care and treatment.

 

5. How long we keep your information

We retain personal information in accordance with professional guidance:

• Clinical records: retained for a minimum of 8 years from the date of last treatment for adult patients, or until age 25 for patients who were minors at the time of treatment, in line with NHS and professional body guidance

• Financial records: retained for 6 years in line with HMRC requirements

 

6. Who we share your information with

We do not sell or share your personal data with third parties for marketing purposes. We may share information only in the following limited circumstances:

• With other healthcare professionals involved in your care (e.g. your GP), with your consent or where clinically necessary

• Where we are required to by law or by a regulatory body

• With Cliniko, our online appointment booking and clinical records system, under a data processing agreement. Cliniko is GDPR-compliant and your data is stored securely. Further details are available at cliniko.com

 

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – to request a copy of the information we hold about you

• Right to rectification – to ask us to correct inaccurate or incomplete data

• Right to erasure – to ask us to delete your data in certain circumstances

• Right to restrict processing – to ask us to limit how we use your data

• Right to data portability – to receive your data in a structured, commonly used format

• Right to object – to object to processing based on legitimate interests

• Right to withdraw consent – at any time, where processing is based on consent

 

To exercise any of these rights, please contact us at contact@surestepspodiatry.info. We will respond within one month.

 

8. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Clinical records are stored securely and access is restricted to those who need it for your care.

 

9. Cookies and website

If you access our website or book an appointment online via Cliniko, minimal data may be collected automatically (such as your browser type or IP address) for security and performance purposes. We will publish a separate cookies policy on our website.

 

10. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at contact@surestepspodiatry.info.

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk

• Helpline: 0303 123 1113

 

11. Changes to this notice

We may update this Privacy Notice from time to time. The most recent version will always be available on our website. The date at the top of this document shows when it was last updated.

 

 

Sure Steps Podiatry Clinic  ·  contact@surestepspodiatry.info  ·  HCPC Registered CH32742

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Sure Steps Podiatry

Cookies Policy

Last updated: June 2026

 

1. Introduction

This Cookies Policy explains how Sure Steps Podiatry ("we", "us", or "our") uses cookies and similar tracking technologies on our website at www.surestepspodiatry.co.uk (the "Website"). It should be read alongside our Privacy Notice.

By continuing to use our Website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings.

 

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies do not contain personal information such as your name or payment details. They cannot carry viruses or install malicious software on your device.

 

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Website to function properly. They enable core features such as page navigation and access to secure areas. Without these cookies, parts of the Website may not work.

Examples include:

• Session cookies that keep you logged in during your visit

• Cookies that remember your cookie consent preferences

 

3.2 Analytical / Performance Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether visitors receive error messages. This helps us improve how the Website works.

Our Website is built on the Wix platform. Wix uses analytics cookies to help us understand visitor behaviour. The data collected is aggregated and anonymous.

Examples include:

• Wix analytics cookies

• Google Analytics cookies (if enabled) — these track page views, session duration, and traffic sources

 

3.3 Functional Cookies

These cookies allow the Website to remember choices you make and provide enhanced, more personal features. For example, they may remember your location or language preferences.

 

3.4 Third-Party Cookies

Some pages on our Website may include content or functionality provided by third parties, which may set their own cookies. We do not control these cookies. Third parties whose services we use include:

• Wix (website platform) — for site functionality and analytics

• Cliniko (online booking system) — when you access our booking page

• Stripe (payment processing) — if applicable to your transaction

We recommend reviewing the privacy and cookie policies of these third parties for further information.

 

4. How Long Do Cookies Last?

Cookies can be either “session” cookies or “persistent” cookies:

• Session cookies: These expire when you close your browser and are not stored on your device beyond your visit.

• Persistent cookies: These remain on your device for a set period of time, or until you delete them. They are reactivated each time you visit the website that created them.

 

5. Managing and Disabling Cookies

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Website.

You can manage cookies through your browser settings. For guidance, visit:

• Google Chrome: Settings > Privacy and Security > Cookies

• Mozilla Firefox: Options > Privacy & Security > Cookies

• Safari: Preferences > Privacy > Manage Website Data

• Microsoft Edge: Settings > Privacy, Search and Services > Cookies

For more information about managing cookies, visit www.allaboutcookies.org or www.youronlinechoices.eu.

 

6. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to check this page periodically.

 

7. Contact Us

If you have any questions about our use of cookies, please contact us:

Sure Steps Podiatry

Lynch Lane Offices and Wellbeing Centre

Weymouth, Dorset

Email: contact@surestepspodiatry.info

Website: www.surestepspodiatry.co.uk

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Complaints

At Sure Steps Podiatry, your experience matters. If something hasn't met your expectations — however small — I want to hear from you.

How to raise a concern

The quickest way to resolve most issues is to speak with me directly, either during your appointment or afterwards. You're welcome to get in touch by email at contact@surestepspodiatry.info or in writing to Sure Steps Podiatry, Lynch Lane Offices & Wellbeing Centre, Lynch Lane, Weymouth, Dorset, DT4 9DN.

What happens next

I will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days. All complaints are handled confidentially and with care.

If you remain dissatisfied

If a complaint has not been resolved to your satisfaction through this practice, you have the right to refer the matter to the Health and Care Professions Council (HCPC) at www.hcpc-uk.org or the Parliamentary and Health Service Ombudsman at www.ombudsman.org.uk.

Full complaints procedure

A copy of the Sure Steps Podiatry Complaints Procedure is available on request. Please email contact@surestepspodiatry.info to receive a copy.